I didn't think any company still had stupid departments to deal with customers problems, but they sure do. I've just spent a whole week with AT & T over their up and maybe coming price increase. Talk about looping! " This is customer service, can I help you?" LOL....then, "Oh, you need to talk with an agent of the accounts department". yup. I'm tired. and, I've been working on a Alienware Area 51 laptop. WOW!. They sure take themselves seriously! toodles. nighty night.